Malachite with heart charm

 SHIPPING METHOD

• We provide free shipping for all prepaid orders within India.
• All prices listed are inclusive of GST.
• As of now we do not ship outside of India.
• A shipping fee of ₹150/- is applied to all Cash on Delivery (COD) orders.

REVERSE PICK-UP SERVICES

• If you have opted for an exchange, we provide a reverse pick-up service.
• If you send a product for repair after the warranty period, all shipping charges will be borne by you.
• Please ensure that all items are packed in their original packaging before handing them over to the delivery partner.

ORDER PROCESSING AND DISPATCH

• Each of our exquisite pieces is meticulously crafted to order.
• You will receive an email notification as soon as your order is confirmed. 
• We strive to dispatch your order within 3-4 working days, with potential variations based on the shipping address.
• Customization requests may require additional time. 
• Please note that we do not offer exchanges for custom orders. Please refer to our Exchange & Repair Policy for clarity.

STEPS TO CANCEL OR MAKE CHANGES AFTER ORDER IS PLACED

• Cancellation: Your order can be cancelled within 24 hours of placing the order. You must inform us within this timeframe; cancellations requested after 24 hours will not be entertained. If you cancel within 24 hours, the amount will not be refunded, but a credit note or coupon of the same value will be provided.
• Changes: If you wish to make changes to your order (e.g., name, address, pincode, design) before it has been shipped, please notify us within 24 hours. Requests for changes made after 24 hours will not be entertained.
• Contact for changes and cancellation: +91 9627153422 

DELIVERY TIME

• Once your order has been shipped from our warehouse, delivery typically takes 3-7 days, depending on your location.
• Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
• To ensure smooth communication, please provide your correct phone number & email address with every order.

TRACKING INFORMATION

• Once your package is dispatched, you will promptly receive an email containing your tracking information.
• While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

CONTACT DETAILS

• It is imperative that you correctly enter your contact details, including the country code and zip code.

CONTACT US

For any additional information or queries related to the dispatch of your order, please reach out to us during our operating hours:

Operating Hours : Monday to Saturday, 10 AM to 6 PM (IST) 

Contact No. : +91 9627153422 

STONE STORY JEWELLERY CARE GUIDE

At Stone Story, we craft our pieces using the finest semi-precious gemstones, 925 BIS Hallmarked Sterling Silver, and offer 18K gold plating or rhodium for enhanced durability and luster. To ensure your jewellery lasts a lifetime, follow these care instructions:

1. General Care for All Jewellery

• Avoid direct contact with chemicals: Perfumes, lotions, and hairsprays contain ingredients that can tarnish the metal and dull gemstone shine. Apply these products before putting on your jewelry.
• Remove jewellery before swimming or showering: Chlorine, salt water, and harsh soaps can discolor gemstones and degrade metal plating over time.
• Store jewellery properly: Keep your pieces in a soft, dry place, preferably in individual pouches or boxes to prevent scratching, tangling, or tarnishing.

2. 18k Gold-Plated Jewellery Care

• Avoid Frequent Water Exposure: Gold plating can wear off over time, especially with prolonged exposure to water. Remove your gold-plated jewellery before showering, swimming, or exercising.
• Gentle Cleaning: Clean gold-plated pieces with a soft cloth. Avoid using liquid jewellery cleaners, as they can be too harsh for the plating. For a deeper clean, a mild soap and water solution can be used, followed by drying with a soft cloth.

3. Rhodium-Plated Jewellery Care

• Rhodium Plating Durability: Rhodium protects your silver from tarnish and enhances shine. However, like all plating, it can wear over time. To extend its life, avoid rough surfaces or handling your jewellery too roughly.
• Cleaning Rhodium-Plated Jewellery: Wipe with a clean, soft, lint-free cloth. Avoid chemical-based cleaners, as they can wear down the rhodium finish.

4. Gemstone Care

Each gemstone has unique properties and care needs:

• Avoid Heat and Sunlight: Prolonged exposure to heat or direct sunlight can fade or damage certain gemstones (such as amethyst and turquoise). Store in a cool, dark place when not in use.
• Avoid Ultrasonic Cleaners: Some gemstones like opals, turquoise, and pearls are sensitive to vibrations and moisture, which can cause cracks. Stick to gentle hand cleaning.
• Daily Cleaning: Use a soft, damp cloth to clean gemstones. Avoid harsh cleaners, as they can strip the stone’s natural luster.

5. Storing Your Jewellery

• Individual Pouches or Boxes: Store each piece separately to avoid scratching and tangling. Soft fabric pouches or lined jewellery boxes are best.
• Avoid Humidity: Keep your jewellery in a dry place. High humidity environments (like bathrooms) can accelerate tarnishing of silver or damage gemstones.

6. Regular Inspections

Check your jewellery regularly for loose stones, worn clasps, or signs of damage. This helps ensure the longevity of your pieces and prevents accidental loss.

7. Professional Cleaning & Plating Services

For a deeper clean, Stone Story offers professional cleaning and refurbishing services to restore your jewellery’s original shine and finish. Contact us for more information on these services.